FREQUENTLY ASKED QUESTIONS
How do I schedule an appointment?
If you are a new client, you may schedule your complimentary consultation or your initial appointment by clicking on the contact page and filling out the short form.
If you prefer phone contact, you may reach us at (470) 231-5355.
If we are unable to answer the phone, please leave a message, and we will return your call within 24 hours.
If you are an existing client, please outreach to your specific provider or use the client portal to schedule a new appointment or reschedule an existing appointment.
WHAT WILL MY FIRST SESSION BE LIKE?
In order to help you decide if our services and providers are a good fit for you, we offer a 20 - 30 minute complimentary consultation that may be held via telephone or in-person. This initial interaction will give you an opportunity to ask any questions you may have about our practice and treatment options.
After your consultation, you will schedule your first appointment directly with your provider. Each provider maintains their schedule independently.
Prior to your first appointment, we kindly ask that you complete our new client information packet and consent form. HWP is a paperless office, therefore, these forms will be sent to you via the client portal.
The first session will be a process of getting to know you and what you are hoping to get out of your sessions. Your provider will gather relevant information throughout the session by asking you questions. You may share as much as you feel comfortable. Towards the end of your session, you and your provider will work together to make a plan to address your goals.
It is completely normal to be nervous. After all, anything new and unknown can be a bit anxiety-provoking. However, most clients report that they feel a great deal of relief at the end of their first session.
WHAT IS THE CLIENT PORTAL?
The client portal is a simple and secure way for you and your provider to engage and share sensitive information online.
Since HWP is a paperless office, we use the client portal to:
send and receive intake forms and consent forms
share documents and files
request demographic information
collect or update credit card information
send statements, superbills, or invoices