Holistic Wellness Practice | Counseling & Integrative Wellness | Alpharetta, GA
Integrative Health & Wellness Center

FAQs

FREQUENTLY ASKED QUESTIONS

 

How do I schedule an appointment?

If you are a new client, you may schedule your complimentary consultation or your initial appointment by clicking on the contact page and filling out the short form.

If you prefer phone contact, you may reach us at (470) 231-5355.

If we are unable to answer the phone, please leave a message, and we will return your call within 24 hours.

If you are an existing client, please outreach to your specific provider or use the client portal to schedule a new appointment or reschedule an existing appointment.

WHAT WILL MY FIRST SESSION BE LIKE?

In order to help you decide if our services and providers are a good fit for you, we offer a 20 - 30 minute complimentary consultation that may be held via telephone or in-person. This initial interaction will give you an opportunity to ask any questions you may have about our practice and treatment options.

After your consultation, you will schedule your first appointment directly with your provider. Each provider maintains their schedule independently. 

Prior to your first appointment, we kindly ask that you complete our new client information packet and consent form. HWP is a paperless office, therefore, these forms will be sent to you via the client portal.

The first session will be a process of getting to know you and what you are hoping to get out of your sessions. Your provider will gather relevant information throughout the session by asking you questions. You may share as much as you feel comfortable. Towards the end of your session, you and your provider will work together to make a plan to address your goals.

It is completely normal to be nervous. After all, anything new and unknown can be a bit anxiety-provoking. However, most clients report that they feel a great deal of relief at the end of their first session.

WHAT IS THE CLIENT PORTAL?

The client portal is a simple and secure way for you and your provider to engage and share sensitive information online.

Since HWP is a paperless office, we use the client portal to:

  • send and receive intake forms and consent forms

  • share documents and files

  • request demographic information

  • collect or update credit card information

  • send statements, superbills, or invoices 

You may also use the portal to request appointments and make credit card payments.

DO YOU TAKE INSURANCE?

Managed care companies were created to “manage” and contain escalating health care costs. Their bottom line is to reduce costs and raise profits; it is not to increase the quality of care professionals provide or your quality of life.

Managed care companies often choose to limit what services are offered, can restrict what is discussed in session, and may decide which clients can be seen and for how long.

Typically only those services deemed medically necessary, which is defined as being literally about life and death and the treatment of illness, are covered. This means that they require a diagnosis of mental illness. This diagnosis remains on your record.

HWP is solution-focused on quality of life and personal goals.

Our work focuses on prevention, exploration, and personal growth rather than simply survival. Therefore, we have chosen to remain a concierge practice. This means that you pay out of pocket for our services and we provide you with the necessary paperwork (a “superbill”) to submit to your insurance provider for reimbursement if you so choose to.

Be aware that should you choose to submit a superbill, you are releasing medical information that is protected by law. This means you are waiving some of your rights to privacy and confidentiality.

HOW DO I KNOW IF MY INSURANCE WILL REIMBURSE ME?

Services provided at HWP may be covered in full or in part by your health insurance or employee benefit plan.

A list of questions to ask your insurance provider regarding out-of-network coverage can be found here.

Be aware that coaching sessions and workshops are not eligible for insurance reimbursement.

WHAT ARE YOUR FEES?

HWPs rates and packages can be found here.

What forms of payment do you accept?

Cash, credit cards (Visa, Mastercard, Discover, American Express), and health savings or flex spending account cards that have a major credit card logo on it are all accepted forms of payment.

WHAT IF I DON’T LIKE MY PROVIDER?

You’re not always going to like your provider. We don’t like everyone we meet in our lives and a provider is no different. When you are disclosing your innermost personal information, you want to feel comfortable with whom you’re sharing.

As difficult as it may seem, if you don’t like your provider you should tell him or her why. It’s helpful for providers to get feedback both during and after treatment, so they can evaluate their practice and adjust accordingly to your needs.

If, after discussing this concern with your current provider and not finding any acceptable resolution, it may be advisable to consider changing providers.

At HWP, we have a variety of providers that specialize in different areas. We are confident that we have someone on our team that will be a great fit for you. If not, we are committed to helping you find someone that will.

WHAT IF I NEED TO CANCEL MY APPOINTMENT?

If you need to cancel or change your appointment, we ask you to inform your provider at least 24 hours in advance of your scheduled session start time. Your full session fee will be charged for missed appointments and cancellations received less than 24 hours in advance.

I have a suggestion. With whom and where should I share it?

Your relationship with us is a collaborative one, and we welcome any questions, comments, or suggestions at any time. Please feel free to contact us via telephone at (470) 231-5355, via email at contact@holisticwellnesspractice.com, or use our online suggestion box which may be submitted anonymously.

Your feedback is important in helping us to continue to improve our client care.