Question 1

How do I choose between a 45-minute and 60-minute individual session?

Accepted Answer

Individual therapy sessions at KMH are offered in 45 or 60 minutes, in person or by secure video. Choose 45 minutes if you want a focused check-in, skills practice, or a tight schedule. Choose 60 minutes for deeper work, complex stress, trauma, or multiple goals.

Individual therapy at Kellen Mental Health is offered in 45 and 60-minute appointments, in person or through online therapy and virtual counseling. The right length depends on how much you need to cover.

A 45-minute session is often a great fit when you have a clear focus and want steady momentum. Many clients use 45 minutes for anxiety and stress management, depression counseling, ADHD-related organization and executive-function skills, and weekly or every-other-week support. It is also a strong option once you are feeling more stable and want shorter check-ins to practice CBT, ACT, or DBT tools between sessions.

A 60-minute session gives you more room to slow down, connect patterns, and work with heavier emotions without feeling rushed. We often recommend 60 minutes if you are working on trauma and PTSD therapy, grief, major life transitions, or if you tend to need extra time to settle in and wrap up. Longer sessions can also help when you want to include mindfulness practice or grounding skills in the same visit.

If you are unsure, we will help you choose during intake and can adjust over time.

Question 2

How do I know if my insurance will reimburse me—and can you provide documentation (like receipts or a superbill) to submit?

Accepted Answer

Counseling and integrative psychiatry services provided at KMH may be covered in full or in part by your health insurance or employee benefit plan; however, KMH cannot guarantee coverage or reimbursement. Upon request, a monthly superbill can be provided for you to submit to your insurance company for possible out-of-network reimbursement.

Counseling and integrative psychiatry services provided at KMH may be covered in full or in part by your health insurance or employee benefit plan; however, coverage varies by plan, and KMH is not responsible for verifying insurance benefits or determining reimbursement eligibility. Upon request, we are happy to provide a monthly superbill for you to submit to your insurance company for potential out-of-network reimbursement.

Please note that insurance companies require a mental health diagnosis in order to process reimbursement. This diagnosis must be included on the superbill and will be shared with your insurance provider when you submit your claim. Coaching services, wellness services, workshops, and any testing recommended through third-party companies (including neuroendocrine or pharmacogenetic testing) are not eligible for insurance reimbursement.

We encourage you to contact your insurance provider prior to scheduling your initial appointment if reimbursement is important to you. A list of helpful questions to ask your insurance company regarding out-of-network benefits can be found here. Please be aware that time spent on insurance-related requests exceeding 15 minutes (including calls, forms, or additional documentation) is not included in your session fee and will be billed at your provider’s standard hourly rate.

If you are 18 years or older and would like your superbill sent directly to a parent or another party, a signed Release of Information (ROI) form must be completed before we can share that documentation.

Question 3

How do I schedule an appointment?

Accepted Answer

There are a few different ways to schedule an appointment. Please choose the most convenient option for you. If you are a new client, you may schedule your consultation or your initial appointment by visiting the contact page and filling out the short form; or outreaching by calling our office and speaking directly to our client care coordinator. If you are an existing client, please outreach to your provider either by telephone, email, or via the client portal secure messaging system. You may also use the client portal to schedule a new appointment or reschedule an existing appointment. Note: Outreaches are returned within 24 hours, during our office hours, via telephone and/or email.

Counseling, online therapy, and holistic mental health care at Kellen Mental Health begin with an easy three-step intake designed to respect your time and privacy.

1. Reach Out – Visit our contact page, pick your preferred location, and complete the short “Get in Touch” form or give us a call. Let us know the concerns you’d like to address—anxiety and stress management, depression counseling, couples and marriage counseling, ADHD coaching, postpartum support, LGBTQ+ affirming counseling, or any of our other services.

2. Personalized Matchmaking – Within one business day, our client-care coordinator will call or email you. Together, you’ll review scheduling needs, fees, and treatment goals. We then hand-select a therapist, coach, or integrative psychiatry provider whose expertise and approach align with your objectives, whether you prefer in-person sessions or secure virtual counseling.

3. Confirm Your Appointment – Reserve your first 45-, 60-, or 90-minute session. You’ll receive an email with intake paperwork and a private telehealth link if meeting online.

From the first call to the moment you sit down with your clinician, our process is confidential, client-centered, and built to help you start healing—sooner rather than later.

Question 4

How long should I expect to be in therapy?

Accepted Answer

Every therapy journey at KMH is unique. Some clients seek therapy for several weeks or months to address specific challenges, while others find long-term support helpful for continued growth and self-discovery. However long you choose to engage, our commitment to your well-being remains constant.

Counseling at Kellen Mental Health is designed to fit your unique goals, not a preset calendar. During your first appointment we clarify what you want to accomplish—relief from anxiety and stress, rebuilding trust in couples and marriage counseling, healing trauma with EMDR, or boosting focus through ADHD and executive-functioning coaching. Based on those goals, your therapist will recommend a cadence (often weekly at first) and an estimated range, typically eight to twenty sessions for focused work. Short-term therapy can be as brief as six sessions when you need targeted skills for a specific challenge; more complex concerns such as longstanding depression, PTSD, or major life transitions may span several months to a year.

Progress reviews happen every four to six sessions. We look at symptom change, skill mastery, and your overall sense of well-being. If you’re thriving sooner than expected, we taper to bi-weekly or monthly maintenance. If new layers surface, we extend or integrate complementary supports like integrative psychiatry, mindfulness training, or life coaching to keep momentum strong.

Remember, you set the pace. Our holistic mental health care model gives you the option to pause, return, or stay connected through corporate wellness programs and mental-wellness workshops whenever new seasons of growth arise.

Question 5

What is your cancellation policy?

Accepted Answer

If you need to cancel or change your appointment, we ask you to inform your provider at least 24 hours in advance of your scheduled session start time. Your full session fee will be charged for missed appointments and cancellations received less than 24 hours in advance.

Rates

Counseling

Individual Counseling Session Rates

Neurocognitive Testing for ADHD

Couples, Premarital, & Marriage Counseling Rates

Coaching

Individual Coaching Rate

Wellness Activities

A Note About Wellness Services and Rates

Individual Counseling Session Rates

Neurocognitive Testing for ADHD

Couples, Premarital, & Marriage Counseling Rates

Individual Coaching Rate

A Note About Wellness Services and Rates

Frequently Asked Questions

How do I choose between a 45-minute and 60-minute individual session?

How do I know if my insurance will reimburse me—and can you provide documentation (like receipts or a superbill) to submit?

How do I schedule an appointment?

How long should I expect to be in therapy?

What is your cancellation policy?

Rates

Counseling

Individual Counseling Session Rates

Neurocognitive Testing for ADHD

Couples, Premarital, & Marriage Counseling Rates

Coaching

Individual Coaching Rate

Wellness Activities

A Note About Wellness Services and Rates

Individual Counseling Session Rates

Neurocognitive Testing for ADHD

Couples, Premarital, & Marriage Counseling Rates

Individual Coaching Rate

A Note About Wellness Services and Rates

Frequently Asked Questions

How do I choose between a 45-minute and 60-minute individual session?

How do I know if my insurance will reimburse me—and can you provide documentation (like receipts or a superbill) to submit?

How do I schedule an appointment?

How long should I expect to be in therapy?

What is your cancellation policy?

Read Our Google Reviews