Question 1

Are these services confidential?

Accepted Answer

Your provider will always keep everything you say to him or her confidential, with the following exceptions:

You direct your provider to tell someone else and you sign a “HIPAA Authorization and Release of Information” form;
Your provider determines that you are a danger to yourself or to others;
You report information about the abuse of a child, an elderly person, or a disabled individual who may require protection; or
Your provider is ordered by a judge or by law to disclose information.

If such a situation arises, your provider will make every effort to fully discuss it with you before taking any action and will limit disclosure to what is necessary.

HIPPA Notice of Privacy Practices can be found here.

Question 2

Can you coordinate care with my doctor, OB‑GYN, psychiatrist, or other providers?

Accepted Answer

Yes. With your written consent, we can coordinate counseling and integrative psychiatry with your doctor, OB-GYN, psychiatrist, or other providers. We can share relevant updates, request records or lab results, and align your treatment plan so medication, therapy, and lifestyle supports work together while protecting your confidentiality.

Care coordination is part of holistic mental health care at Kellen Mental Health. If you want us to collaborate with your primary doctor, OB-GYN, psychiatrist, pediatrician, or another therapist, we will start by having you sign a Release of Information and tell us what you want shared and what you do not.

From there, your clinician can send a brief treatment summary, confirm diagnoses, and coordinate next steps around medication, supplements, or lab work when needed. This is especially helpful if you are balancing integrative psychiatry with individual therapy, or if you are navigating postpartum depression and maternal mental health where medication decisions may affect pregnancy, breastfeeding, and sleep.

We focus on clear, practical communication so everyone on your care team is working toward the same goals. When you are doing online therapy and virtual counseling, coordination can still happen through secure, HIPAA-compliant systems. We also collaborate within our own team so your counseling and medication management feel connected and consistent.

Your privacy stays central. We share only the minimum information needed for your care and only in the ways you approve. If you ever want to change or stop coordination, we will update your preferences.

Question 3

Do you complete FMLA, short-term disability, school/work accommodation forms, or other documentation (including legal letters)?

Accepted Answer

Yes. As part of counseling and integrative psychiatry, we can help with many documentation requests such as FMLA, short-term disability, and school or workplace accommodations when clinically appropriate. Paperwork is completed by your treating clinician after an assessment and may not be available for every request. Please note that fees apply for completing documentation requests. These services are billed based on your clinician’s standard hourly rate.

Counseling often comes with real-life paperwork. At Kellen Mental Health, your therapist or psychiatric provider can complete many common forms when they relate directly to your care. This can include FMLA and short-term disability paperwork, school or workplace accommodation forms, and letters that verify attendance or ongoing treatment.

To protect your privacy and keep documentation accurate, we complete forms only after we have enough clinical information. In most cases, that means talking through your request in a session, clarifying what the form is asking, and making sure we have your written permission to share information with an employer, school, or other third party. We use a secure Client Portal to exchange forms and return completed documents in a confidential way.

Whether you are in individual therapy, couples and marriage counseling, family therapy, or online therapy and virtual counseling, we will help you request only what is needed and keep the focus on your well-being. If your documentation is related to anxiety and stress management, depression counseling, trauma and PTSD therapy, ADHD support, postpartum depression and maternal mental health, or LGBTQ+ affirming counseling, we will work with you to describe your needs clearly and respectfully.

Requests for legal letters, litigation support, or opinions outside the treatment relationship may be limited or declined. If you are unsure what to ask for, reach out through the Contact page and we will guide you to the next step.

Question 4

What if I don’t like my provider?

Accepted Answer

You’re not always going to like your provider. We don’t like everyone we meet in our lives and a provider is no different. When you are disclosing your innermost personal information, you want to feel comfortable with whom you’re sharing.

As difficult as it may seem, if you don’t like your provider you should tell him or her why. It’s helpful for providers to get feedback both during and after treatment, so they can evaluate their practice and adjust accordingly to your needs.

If, after discussing this concern with your current provider and not finding any acceptable resolution, it may be advisable to consider changing providers.

At KMH, we have a variety of providers that specialize in different areas. We are confident that we have someone on our team that will be a great fit for you. If not, we are committed to helping you find someone that will.

Question 5

What is the client portal? What can it be used for?

Accepted Answer

The client portal is a simple and secure way for you and your provider to engage and share sensitive information online.

Since KMH is a paperless office, we use the client portal to:

Send and receive intake forms and consent forms;
Share documents and files;
Request demographic information;
Collect or update credit card information; and
Send statements, superbills, or invoices.

You may also use the portal to send secure messages to your provider, request appointments and make credit card payments.

Question 6

What is your cancellation policy?

Accepted Answer

If you need to cancel or change your appointment, we ask you to inform your provider at least 24 hours in advance of your scheduled session start time. Your full session fee will be charged for missed appointments and cancellations received less than 24 hours in advance.

Question 7

What should I do if I’m experiencing a mental health emergency?

Accepted Answer

KMH is considered an outpatient facility, and we are set up to accommodate individuals who are reasonably safe and resourceful. We do not carry beepers nor are we available at all times. Generally, providers will return phone calls within 24-48 hours. If you have a mental health emergency, we encourage you not to wait for a call back, but to do one or more of the following:

Policies and Confidentiality