Question 1

Do you accept my insurance?

Accepted Answer

Managed care companies were created to “manage” and contain escalating health care costs. Their bottom line is to reduce costs and raise profits; it is not to increase the quality of care professionals provide or your quality of life.

Managed care companies often choose to limit what services are offered, can restrict what is discussed in session, and may decide which clients can be seen and for how long.

Typically, only those services deemed medically necessary, which is defined as being literally about life and death and the treatment of illness, are covered. This means that they require a diagnosis of mental illness. This diagnosis remains on your record.

KMH is solution-focused on quality of life and personal goals.

Our work focuses on prevention, exploration, and personal growth rather than simply survival. Therefore, we have chosen to remain a concierge practice. This means that you pay out of pocket for our services and we provide you with the necessary paperwork (a “superbill”) to submit to your insurance provider for reimbursement if you so choose to.

Be aware that should you choose to submit a superbill, you are releasing medical information that is protected by law. This means you are waiving some of your rights to privacy and confidentiality.

Disclosure Notice Regarding Patient Protections Against Surprise Billing

Question 2

What forms of payment do you accept? Can I use my HSA/FSA card?

Accepted Answer

Cash, credit cards (Visa, Mastercard, Discover, American Express), and health savings (HSA) or flex spending account (FSA) cards that have a major credit card logo on it are all accepted forms of payment.

At Kellen Mental Health, we keep billing simple so you can focus on healing. We are a private-pay counseling and integrative psychiatry practice providing holistic mental health care, which means we do not bill insurance companies directly. Instead, our client care coordinator collects credit card information when scheduling and the card is processed at the end of session. You may pay in whatever way feels easiest: cash, any major credit or debit card, or an HSA/FSA card that functions like a credit card. If your health-benefit card has a Visa, Mastercard, Discover, or American Express symbol, our secure processor will accept it in-office or through the online client portal used for virtual counseling.

Many clients choose to use pre-tax HSA or FSA funds because mental-health services such as anxiety and stress management, depression counseling, ADHD coaching, and trauma therapy are generally eligible expenses under current IRS guidelines.

If you have questions about rates our friendly client-care coordinator will gladly walk you through the process before your first appointment.

Question 3

What is EMDR therapy, and who is it for?

Accepted Answer

EMDR therapy (Eye Movement Desensitization and Reprocessing) is an evidence-based trauma therapy that uses bilateral stimulation like guided eye movements or tapping while you focus on a memory. It helps your brain reprocess what feels stuck. It is often for trauma, PTSD, anxiety, or panic when talk therapy alone has not been enough.

EMDR therapy is a structured, research-supported form of counseling that helps you process distressing memories and the beliefs and body sensations tied to them. During EMDR, your therapist uses a variety of stimulation techniques and activities while you briefly notice a memory, emotion, or trigger. Over time, many people feel less intense distress and more calm, control, and clarity.

EMDR is often a good fit if you are dealing with trauma and PTSD, anxiety and stress, panic, or a painful life event that still feels present in your body. It can be a standalone approach or part of individual therapy alongside CBT, ACT, DBT, or mindfulness. Many clients also appreciate that EMDR does not require you to share every detail of what happened for the work to be effective.

Before you start, we focus on safety and stabilization. We will build grounding and affect-management skills and choose a pace that feels supportive. EMDR may not be appropriate right now if you are experiencing severe dissociation, active psychosis, or current substance dependence.

When clinically appropriate, EMDR can be offered in person or through online therapy and virtual counseling using a secure, HIPAA-compliant platform. You can learn more on our EMDR Therapy, Trauma & PTSD, and Virtual Counseling & Therapy pages.

Question 4

What is your cancellation policy?

Accepted Answer

If you need to cancel or change your appointment, we ask you to inform your provider at least 24 hours in advance of your scheduled session start time. Your full session fee will be charged for missed appointments and cancellations received less than 24 hours in advance.

Question 5

What’s the difference between EMDR and Brainspotting—and how do you choose?

Accepted Answer

EMDR and Brainspotting are both trauma-focused therapies that help the brain and body process stuck experiences. EMDR follows a structured, phase-based protocol and uses bilateral stimulation (like eye movements, taps, or tones) while you focus on a memory or emotion. Brainspotting uses specific eye positions (“brainspots”) to access and process emotions connected to trauma and stress. The best choice depends on your symptoms, preferences, and what feels most grounding with your therapist. See EMDR Therapy and Brainspotting Therapy.

EMDR (Eye Movement Desensitization and Reprocessing) is a research-supported psychotherapy approach that uses bilateral stimulation (rapid eye movements, taps, or tones) while you focus on a distressing memory or emotion. KMH describes EMDR as a structured process with identifiable phases and clear steps. It can be a great fit for clients who prefer a more guided, protocol-driven approach. Learn more: EMDR Therapy in Atlanta.

Brainspotting (BSP) is a trauma-focused therapy based on the idea that certain eye positions can help access and process buried emotions. KMH describes it as a brain-and-body approach that targets “brain spots” linked to trauma and stress, and it’s often used to help process trauma, anxiety, depression, and even physical pain. Learn more: Brainspotting Therapy in Alpharetta.

How to choose:

The best starting point is a consult where your clinician recommends the approach based on your history and goals. If your main concern is trauma, you can also explore Trauma Counseling.

Choose EMDR if you want a more structured roadmap and clear phases.

Consider Brainspotting if you prefer a brain/body approach that emphasizes processing through focused attention and internal experience.

EMDR Therapy in Marietta, GA

Therapists Who Offer EMDR Therapy in Marietta, GA

Leigh Fisher, LCSW, CCTP

Mariah Sylvia, LPC

Find an EMDR Practitioner in the Marietta, GA Area

EMDR Eye Movement Desensitization and Reprocessing Therapy in Marietta, Georgia

Treat Anxiety, Depression, PTSD & More with EMDR Therapy Marietta GA

Counseling

Individual Counseling Session Rates

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Frequently Asked Questions

Do you accept my insurance?

What forms of payment do you accept? Can I use my HSA/FSA card?

What is EMDR therapy, and who is it for?

What is your cancellation policy?

What’s the difference between EMDR and Brainspotting—and how do you choose?

EMDR Therapy in Marietta, GA

Therapists Who Offer EMDR Therapy in Marietta, GA

Leigh Fisher, LCSW, CCTP

Mariah Sylvia, LPC

Find an EMDR Practitioner in the Marietta, GA Area

EMDR Eye Movement Desensitization and Reprocessing Therapy in Marietta, Georgia

Treat Anxiety, Depression, PTSD & More with EMDR Therapy Marietta GA

Counseling

Individual Counseling Session Rates

Don’t Just Take Our Word For It

Wellness Blog | #learnwithkellen

Frequently Asked Questions

Do you accept my insurance?

What forms of payment do you accept? Can I use my HSA/FSA card?

What is EMDR therapy, and who is it for?

What is your cancellation policy?

What’s the difference between EMDR and Brainspotting—and how do you choose?

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