Frequently Asked Questions

Getting started with KMH is simple. Begin by filling out our contact form or giving us a call to schedule an initial consultation. During this consultation, we’ll discuss your needs, answer any questions, and match you with a therapist who’s a great fit for you.

At KMH, therapy is a collaborative process focused on meeting you right where you are. Together, you and your therapist will explore your goals and determine approaches that support meaningful change. 

Each session is an opportunity to build insight, learn new tools, and make positive shifts in your life. You might even leave with recommended resources—like podcasts, readings, or self-care practices—to explore between sessions, all designed to foster growth outside of the therapy room.

Feeling nervous about starting therapy is completely normal. At KMH, we prioritize creating a safe, welcoming space where you can open up at your own pace. Your therapist will meet you exactly where you are, working alongside you to create a compassionate, non-judgmental environment that allows you to feel comfortable exploring your thoughts and emotions.

Choosing the right therapist is important, and we’re here to help. At KMH, we match you with a therapist based on your unique needs, preferences, and goals. We also offer initial consultations, allowing you to meet potential therapists and find a strong, supportive connection.

At KMH, we find that weekly sessions provide a strong foundation, especially at the start, as you build rapport with your therapist and set a course toward your goals. Over time, as you progress, we’ll adjust session frequency to fit your needs—often transitioning to bi-weekly or monthly check-ins to maintain momentum and support.

Every journey with therapy at KMH is unique. Some clients seek therapy for several weeks or months to address specific challenges, while others find long-term support helpful for continued growth and self-discovery. However long you choose to engage, our commitment to your well-being remains constant.

Managed care companies were created to “manage” and contain escalating health care costs. Their bottom line is to reduce costs and raise profits; it is not to increase the quality of care professionals provide or your quality of life.

Managed care companies often choose to limit what services are offered, can restrict what is discussed in session, and may decide which clients can be seen and for how long.

Typically only those services deemed medically necessary, which is defined as being literally about life and death and the treatment of illness, are covered. This means that they require a diagnosis of mental illness. This diagnosis remains on your record.

KMH is solution-focused on quality of life and personal goals.

Our work focuses on prevention, exploration, and personal growth rather than simply survival. Therefore, we have chosen to remain a concierge practice. This means that you pay out of pocket for our services and we provide you with the necessary paperwork (a “superbill”) to submit to your insurance provider for reimbursement if you so choose to.

Be aware that should you choose to submit a superbill, you are releasing medical information that is protected by law. This means you are waiving some of your rights to privacy and confidentiality.

Disclosure Notice Regarding Patient Protections Against Surprise Billing

Counseling and integrative psychiatry services provided at KMH may be* covered in full or in part by your health insurance or employee benefit plan.

A list of questions to ask your insurance provider regarding out-of-network coverage can be found here. We recommend outreaching to your insurance provider prior to scheduling your initial consultation. 

Please be advised that time spent performing insurance-related requests exceeding 15 minutes is not included in the session rate and will be billed at your provider’s hourly rate.

*KMH is not responsible for coverage or reimbursement. Coaching sessions, wellness services, workshops and recommended testing through third-party companies (e.g. neuroendocrine and pharmacogenetic testing) are not eligible for insurance reimbursement.

Please visit your location’s rates page for more information.

Cash, credit cards (Visa, Mastercard, Discover, American Express), and health savings (HSA) or flex spending account (FSA) cards that have a major credit card logo on it are all accepted forms of payment.

If you need to cancel or change your appointment, we ask you to inform your provider at least 24 hours in advance of your scheduled session start time. Your full session fee will be charged for missed appointments and cancellations received less than 24 hours in advance.

Your provider will always keep everything you say to him or her confidential, with the following exceptions:

If such a situation arises, your provider will make every effort to fully discuss it with you before taking any action and will limit disclosure to what is necessary.

HIPPA Notice of Privacy Practices can be found here.

KMH is considered an outpatient facility, and we are set up to accommodate individuals who are reasonably safe and resourceful. We do not carry beepers nor are we available at all times. Generally, providers will return phone calls within 24-48 hours. If you have a mental health emergency, we encourage you not to wait for a call back, but to do one or more of the following:

You’re not always going to like your provider. We don’t like everyone we meet in our lives and a provider is no different. When you are disclosing your innermost personal information, you want to feel comfortable with whom you’re sharing.

As difficult as it may seem, if you don’t like your provider you should tell him or her why. It’s helpful for providers to get feedback both during and after treatment, so they can evaluate their practice and adjust accordingly to your needs.

If, after discussing this concern with your current provider and not finding any acceptable resolution, it may be advisable to consider changing providers.

At KMH, we have a variety of providers that specialize in different areas. We are confident that we have someone on our team that will be a great fit for you. If not, we are committed to helping you find someone that will.

The client portal is a simple and secure way for you and your provider to engage and share sensitive information online.

Since KMH is a paperless office, we use the client portal to:

You may also use the portal to send secure messages to your provider, request appointments and make credit card payments.