Question 1

Do you accept my insurance?

Accepted Answer

Managed care companies were created to “manage” and contain escalating health care costs. Their bottom line is to reduce costs and raise profits; it is not to increase the quality of care professionals provide or your quality of life.

Managed care companies often choose to limit what services are offered, can restrict what is discussed in session, and may decide which clients can be seen and for how long.

Typically, only those services deemed medically necessary, which is defined as being literally about life and death and the treatment of illness, are covered. This means that they require a diagnosis of mental illness. This diagnosis remains on your record.

KMH is solution-focused on quality of life and personal goals.

Our work focuses on prevention, exploration, and personal growth rather than simply survival. Therefore, we have chosen to remain a concierge practice. This means that you pay out of pocket for our services and we provide you with the necessary paperwork (a “superbill”) to submit to your insurance provider for reimbursement if you so choose to.

Be aware that should you choose to submit a superbill, you are releasing medical information that is protected by law. This means you are waiving some of your rights to privacy and confidentiality.

Disclosure Notice Regarding Patient Protections Against Surprise Billing

Question 2

Do you work with college students and young adults (stress, anxiety, transitions)?

Accepted Answer

Yes. We provide counseling for college students and young adults navigating stress, anxiety, and life transitions. You can meet with us in person or through secure online therapy and virtual counseling. We offer practical tools for coping, confidence, and healthy routines so you can feel more grounded and thrive.

Yes, we provide counseling for college students and young adults who feel overwhelmed by stress and anxiety and major life transitions. Whether you are starting college, transferring schools, managing a heavy workload, or preparing for graduation, our individual therapy gives you a safe, confidential space to reset and move forward.

In sessions, we look at what is fueling the anxiety and what will help right now. Your therapist may use evidence-based approaches like Cognitive Behavioral Therapy (CBT) to shift unhelpful thought loops, Dialectical Behavior Therapy (DBT) skills to handle big emotions, and mindfulness-based tools for grounding, focus, and sleep. If past experiences are still affecting your present, we can also use trauma-informed therapy such as EMDR or Brainspotting when appropriate.

We offer in-person appointments and online therapy and virtual counseling through a secure, HIPAA-compliant video platform, so support can fit a student schedule. Sessions are typically 45 or 60 minutes, often weekly or every other week at first, and spaced out as you build skills and meet goals.

If you want added structure for attention, planning, or career direction, you may benefit from ADHD and executive functioning coaching or Career Coaching.

Question 3

How do I schedule an appointment?

Accepted Answer

There are a few different ways to schedule an appointment. Please choose the most convenient option for you. If you are a new client, you may schedule your consultation or your initial appointment by visiting the contact page and filling out the short form; or outreaching by calling our office and speaking directly to our client care coordinator. If you are an existing client, please outreach to your provider either by telephone, email, or via the client portal secure messaging system. You may also use the client portal to schedule a new appointment or reschedule an existing appointment. Note: Outreaches are returned within 24 hours, during our office hours, via telephone and/or email.

Counseling, online therapy, and holistic mental health care at Kellen Mental Health begin with an easy three-step intake designed to respect your time and privacy.

1. Reach Out – Visit our contact page, pick your preferred location, and complete the short “Get in Touch” form or give us a call. Let us know the concerns you’d like to address—anxiety and stress management, depression counseling, couples and marriage counseling, ADHD coaching, postpartum support, LGBTQ+ affirming counseling, or any of our other services.

2. Personalized Matchmaking – Within one business day, our client-care coordinator will call or email you. Together, you’ll review scheduling needs, fees, and treatment goals. We then hand-select a therapist, coach, or integrative psychiatry provider whose expertise and approach align with your objectives, whether you prefer in-person sessions or secure virtual counseling.

3. Confirm Your Appointment – Reserve your first 45-, 60-, or 90-minute session. You’ll receive an email with intake paperwork and a private telehealth link if meeting online.

From the first call to the moment you sit down with your clinician, our process is confidential, client-centered, and built to help you start healing—sooner rather than later.

Question 4

How does confidentiality work for teen therapy, and what role do parents play?

Accepted Answer

In teen and adolescent counseling, what your teen shares is kept private with a few safety limits. We follow HIPAA and only break confidentiality if there is risk of harm, suspected abuse or neglect, or a legal requirement. Parents can support goals, join parent check-ins, or take part in family therapy with your teen’s consent when possible.

Confidentiality in teen and adolescent counseling helps therapy feel safe and effective. At Kellen Mental Health, we protect your teen’s privacy in both in-person counseling and online therapy and virtual counseling. Sessions are private, and records are handled under HIPAA and applicable laws.

Early on, we explain what stays between your teen and their therapist, and what must be shared. The main limits are safety and legal requirements such as suspected abuse or neglect, a serious and imminent threat to someone’s health or safety, or a court order. We also agree on how we will communicate with you as a parent so there are no surprises. You can review details anytime in our HIPAA Notice of Privacy Practices.

Parents still matter a lot. You may help with consent and scheduling, share background that helps us understand what is going on, and support healthy changes at home. We often teach skills from CBT for anxiety and stress management and from DBT for emotion regulation. If your teen is dealing with depression counseling needs, ADHD and executive functioning challenges, trauma and PTSD therapy concerns, or LGBTQ+ identity stress, we tailor individual therapy to fit them.

With your teen’s input, we can add parent check-ins, joint sessions, or Family Therapy to improve trust and communication. If you want extra support for parenting stress, Parent Coaching Services can be a helpful add-on.

Question 5

What forms of payment do you accept? Can I use my HSA/FSA card?

Accepted Answer

Cash, credit cards (Visa, Mastercard, Discover, American Express), and health savings (HSA) or flex spending account (FSA) cards that have a major credit card logo on it are all accepted forms of payment.

At Kellen Mental Health, we keep billing simple so you can focus on healing. We are a private-pay counseling and integrative psychiatry practice providing holistic mental health care, which means we do not bill insurance companies directly. Instead, our client care coordinator collects credit card information when scheduling and the card is processed at the end of session. You may pay in whatever way feels easiest: cash, any major credit or debit card, or an HSA/FSA card that functions like a credit card. If your health-benefit card has a Visa, Mastercard, Discover, or American Express symbol, our secure processor will accept it in-office or through the online client portal used for virtual counseling.

Many clients choose to use pre-tax HSA or FSA funds because mental-health services such as anxiety and stress management, depression counseling, ADHD coaching, and trauma therapy are generally eligible expenses under current IRS guidelines.

If you have questions about rates our friendly client-care coordinator will gladly walk you through the process before your first appointment.

Teen Counseling Services in Alpharetta, GA

Meet the Therapists Who Specialize in Teen Counseling

Brooke Riley, APC, NCC

Cara McDonald, APC, NCC

Morgan E. Dunn, LCSW

Nitsan Jakob, LPC, NCC

Brooke Sanders, LMFT

Mariah Sylvia, LPC

Alice Hamrick-Martinez, LPC

Find Support When You Need It Most with Teen Counseling in Alpharetta, GA

What is Teen Counseling?

Personalized Teen Counseling That Fits Your Needs

How Our Therapy Services Work in Alpharetta, GA

Cognitive Behavioral Therapy (CBT):

Dialectical Behavior Therapy (DBT):

Why Family Matters with Teen Therapy

Flexible Options for Busy Lives

Online Therapy for Teens:

In-Person Therapy Sessions:

A Message for Parents of Teens Seeking Counseling

Start Your Journey to Wellness Today

Counseling

Individual Counseling Session Rates

Don’t Just Take Our Word For It

Wellness Blog | #learnwithkellen

Frequently Asked Questions

Do you accept my insurance?

Do you work with college students and young adults (stress, anxiety, transitions)?

How do I schedule an appointment?

How does confidentiality work for teen therapy, and what role do parents play?

What forms of payment do you accept? Can I use my HSA/FSA card?

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